Return & Refund Policy
We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
↩️ Return Policy
Return Window: You may return products within 7 days of receiving your order.
Conditions for Returns:
- Product must be unused, in original condition with all tags attached
- Original packaging must be intact
- Plants must be returned in their original healthy condition
- For damaged/broken items: Unboxing video is mandatory
💰 Refund Process
Refund Timeline: Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
Refund Method: Refunds will be credited to your original payment method or store credit (as per your preference).
🚫 Non-Returnable Items
- Seeds and soil products (hygiene reasons)
- Perishable plants (after 7 days)
- Customized or personalized items
- Sale or clearance items (unless defective)
🔄 Exchange Policy
We offer product exchanges within 7 days of delivery for items of equal or greater value. Exchange shipping costs may apply.
📦 Damaged or Defective Items
Important: Please record an unboxing video of your delivery. Claims for damaged or defective items will only be processed with video proof.
Report damaged items within 48 hours of delivery by contacting our customer service team.
📞 How to Initiate a Return
Contact our customer service team:
📧 Email: info@greenri.in
📞 Phone: +91-9999009090, +91-9999997797
Provide your order number, reason for return, and photos/video (if applicable).
Thank you for shopping with Greenri! 🌿