Return & Refund Policy

We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Return Policy

Return Window: You may request a return within 14 days of receiving your order.

Eligibility: The item must be unused, in the same condition you received it, with tags and original packaging. Proof of purchase is required.

To start a return, email info@kapbrosltd.com. Once approved, we’ll provide return instructions and the applicable return address. Items sent without an approved return request will not be accepted.

Damaged or Defective Items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective or incorrect. Include photos and, where available, an unboxing video to help us review the issue quickly.

Non-Returnable Items

Certain perishable, customized or personalized items, hazardous materials, sale items and gift cards may not be returnable. Contact us if you are unsure about a specific item.

Exchanges

The fastest way to exchange an item is to request a return. Once the return is accepted, place a separate order for the replacement item.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.